Author: George Daryl Bungabong
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Using Call Centers to Build Stronger Customer...
A key—and often overlooked strategy—to developing these relationships is through your call…
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The Importance of Call Center Etiquette
If you’ve ever had a negative customer service experience, this illustration probably…
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Ideal Call Center Environment
Ideal Call Center Environment A company’s work environment isn’t just about air…
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Professionalism in BPO Industry
In the fast-paced and highly competitive world of Business Process Outsourcing (BPO),…
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Top 5 Call Center Agent Performance Metrics
Top 5 Performance MetricsCall centers miss out on delivering great customer service…
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15 Tips to Improve QA Score
So, we thought it would be helpful to share call center quality…
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Top 20 First Contact Resolution Tips for...
What is First Contact Resolution Definition? First Contact Resolution is a metric…
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Improving First Call Resolution Rates
Most customers who call your business have already exhausted all other options….
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Using the Leadership Style of a Servant...
In today’s market place competition, there is greater importance in delivering exceptional…
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Ways to Avoid Office Burnout
Ways to Avoid Office Burnout In today’s fast-paced work environment, it’s crucial…
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